Levels of Service

General Information

We provide two levels of service Bookings Only and Full Management depending on your requirements.

Bookings Only - 16%

Our Bookings Only service provides you with all your marketing needs and is an efficient and professional alternative to handling enquiries and bookings yourself.

A premium listing on the Blueriver website and national and international marketing including, the world's largest travel group Travel Advisor and the UKs No 1, Holiday Lettings.
We also advertise with: Dartmouth Directory, Dartmouth TV, Devon Life, Dartmouth Chronicle, By the Dart
...and many other national holiday accommodation and other marketing media organisations and businesses.
Secure online booking and payments facility (enabling guests to check availability online and proceed with a booking 24/7)
Fast and professional response to enquiries
Payment processing (including Debit and Credit Cards)
Booking confirmation and arrival instructions sent to guests
High booking conversion rates (our conversion rate of enquiries to bookings is around 70 - 80%)
Owners Login to our online property management system, enabling you to add your own bookings, monitor your accounts and draw down several other financial and statistical reports of your property's performance.

Full Management - 19%

Our Full Management service is an extension to and includes the features of our Bookings Only service. It is designed mainly for property owners who live away and therefore, are unable to handle the changeovers themselves. We take away the responsibilities involved in running your holiday property by providing the following:

All elements of Bookings Only service
Welcome Pack - includes property and location information i.e. emergency tel. numbers, restaurants, etc (One off charge for preparation is £45 plus VAT)
Cleaning and laundry co-ordination (Charged to owner)
Housekeepers login enabling our cleaners to gain all required information and detail for every booking e.g guests names, arrival/departure times, duration of stay and any special requests or instructions e.g. highchairs, stairgates, extra linen etc.
Key holding service responding to all emergency calls and out of normal office opening hours. Call out charges are applicable at £30 plus VAT (minimum charge) per hour.
Winterization eg. frost protection etc, regular property checks
Payment of all bills e.g. Gas, Electricity, Council Tax etc (on the owner's behalf)
Co-ordination of contractors for maintenance works

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