Incorporating Holiday Homes and Cottages South West

Frequently Asked Questions

Questions Answered

If you’re thinking of booking a Blueriver Holiday Cottage for the first time, you may find our FAQ section useful.

If you have any other queries that have not been covered below, please do not hesitate to call our friendly reservations team on 01803 833682 or email us at info@bluerivercottages.co.uk

What time is Arrival & Departure?

Arrival times and departure times do very between 3pm/4pm arrivals, and 10am/11am departures depending on the property booked. Please do read your confirmation carefully where this will be stated, please do not arrive before or stay after the times stated, these times are required to allow housekeepers enough time to prepare the house.

Can I visit for a Short Break?

Yes, short breaks can be booked during low and mid-season at many of our holiday properties. High-season short breaks can also be booked as a late-availability request at many of our holiday cottages. To find out more about when you can book a short break, please call our friendly reservations team on 01803 833682 and we will be happy to help.

Is Bed Linen & / or Towels provided?

Beds at all properties are made up with duvets and bed linen which is included in the holiday price, unless otherwise stated in the property description. Most properties do supply bed linen and where possible owners will also supply bathroom towels, we will advise what is supplied when booking, we also offer a hire service if you don’t wish to bring your own. You will always need to bring your own Beach towels.

How do I check to see if my holiday dates are available?

Simply click on the property you are interested in viewing, and search through the availability calendar which is located on the right hand side. Unavailable dates will be shaded in grey.

Can I book & pay for a holiday home directly online?

Yes, when you have chosen the holiday home for you, click on the calendar to the right of the property page and select your preferred start date, you will then need to select the amount of nights you wish to stay, the amount of people who will be staying and the tariff will then calculate automatically and display below. If you are happy to proceed; please click on the green 'Book my holiday now!' button.

Please fill in the booking form on the next page and choose your preferred payment option.

How much deposit do I need to pay to secure my holiday and when will the final balance be due?

When you book your holiday, you will be required to pay a deposit equating to one third of the total booking value inc. any extras, within 5 working days. If you do not pay the deposit within this timeframe, your booking may be cancelled. The final balance is due 8 weeks prior to your holiday start date.

How do I make a Payment for my Holiday?

We offer a totally secure on line payment option at the time of booking. If your holiday date is less than 8 weeks away you will need to make full payment at the time of booking. If there are more than 8 weeks to your holiday your booking deposit will be 1/3rd of the total accommodation cost including any extras. You can pay your deposit or balance by debit card, credit card, cheque or direct bank-transfer; however, we do not take American Express.  Please note that there is a 1.79% inc VAT levy applied to all credit card transactions, but there are no additional charges for debit card or cheque payments. We may on-charge any bank fees incurred for non UK sterling bank transfers or for any bank fees incurred during non-UK bank transfers. Please note that you can pay your final balance online by clicking here.

Where can I find the holiday booking conditions?

Our booking conditions can be found by clicking here.

What if I need to cancel my holiday?

We are aware that sometimes your circumstances may change and you may need to amend your holiday dates or requirements. We will always try to help you amend your booking if we can, subject to approval by the holiday homeowner.

However, if you need to cancel a holiday completely please refer to our Booking Conditions and notify us by telephone or email immediately.  You will find full details of our Cancellation policy by clicking here.

What is the sleeping capacity of my cottage or apartment?

We indicate the maximum number of guests (excluding cot babies) that can be accommodated. This number may include children’s beds and/or sofa beds so check the layout information before booking.

Does the property have access to Wi-Fi?

Many of our properties now provide Wi-Fi and in most cases this is free to use. Please check the property ‘amenities, attractions and activities’ section on the website property page to determine whether Wi-Fi is provided or not. To search for properties with Wi-Fi please tick the ‘Internet/Wifi’ check box in the property search bar to the left of the website.

Is there a Cots &/or Highchairs?

Many of our properties provide a travel cot/standard cot and highchair for our customers to use and we also have these available to hire, on a first come first served basis. To determine whether or not your chosen holiday cottage provides these facilities, please call our friendly reservations team on 01803 833682 and we will be happy to advise you. Please note that cot linen is never provided so please remember to provide your own cot linen if required.

Can I bring my Pet?

We have many holiday cottages that allow you to bring your pet; he/she must not be left unattended in a property at any time nor allowed on the furniture or in the bedrooms. Each property description will indicate if it accepts pets (top right hand side of the screen) and you can view our full listing of pet friendly properties by clicking here.

I have two well-behaved dogs. Can I bring them both to my pet-friendly holiday cottage?

Some properties do accept more than one pet and it is always worth asking us.  Some owners are very happy to take two dogs but it will often depend on the size and breed.

I have a pet and would like to stay in one of your self-catering holiday cottages. However the property I have chosen doesn't take pets.  Do you make exceptions to the pet-free rule?

If a property doesn't take pets it can be for several reasons.  Firstly, the owner may worry about damage to carpets and furnishings, secondly they may not like pets themselves and thirdly they may have an allergy.  In addition, some of our customers request pet-free properties – so we do not allow customers to bring pets to these properties.  However, we have a great selection of pet-friendly properties which you can browse online or call our friendly reservations team for more details.

Do I have to clean my Blueriver Holiday Cottage before I depart?

Please do leave your holiday cottage clean and tidy at the end of your stay, which includes all equipment and utensils used and if possible, please put out any rubbish into the appropriate black/blue/green wheelie bin.  Please could you also strip the beds. For more information on your responsibilities as a customer please refer to our terms and conditions.

Do you offer any last minute discounts or special offers?

Yes, you can view our current special offers by clicking here. If you need any help in booking one of our special offer holiday cottages, please do not hesitate to call us.

Any other Questions?

Please feel free to give us a call on 01803 833682 if you require any additional information in order help make your choice. If we can’t answer your question straight away we will be more than happy to make the necessary enquiries and find the answer.